On arrival in Panama with flight AA959 on the list of two luggages, a Roncato baggage, ( photos connected ) benefit €189 arrived damaged. I straight away went to the suitable Business office inside the airport, wherever the sole comment was which they handed me a « checking Posting Problems recognize », which I enclose herewith. I spent the following day purchasing for a brand new luggage and looking to get in contact with your offices via the telephone figures indicated about the stated document with out, nonetheless, getting any reply – the cellphone is rarely answered and the line goes blank after various minutes of waiting, no matter which variety I dial. I Therefore commence my journey and upon my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I again try and Speak to your office at the airport, but the only tips they might give me was to situation a complaint through your internet site, which I'm now performing. Besides the above mentioned, I do have An additional – and possibly extra critical – complaint. At enough time of my reservation I paid out an additional $88 ($44 Every single) for more comfort seats. To my shock, the seats turned out to generally be the traditional – no excess – seats.
I did not have any luggage to check! Why does AA Shopper Service go on to lie about motives the flight was overbooked? The ticket agent informed me the flight was overbooked.
My flight was to go away at 6 a.m. which means leave your mattress and your home prior to the crack of dawn. Only to endure safety then sit during the airport lounge since the crew was unable to fly.
This agent was away from line and disrespectful. There was NO reason for her attitude, specially when there was NO line and a couple of agents standing in the counter like they were Prepared and capable to help. Janet Ault
Having just completed (three/eighteen) a flight from Miami Airport to Philadelphia, we located the service inside the Miami Airport by the American Airline folks was not consistent with economical or professional service. We were given incorrect directions to our Check out-in area, however when we experienced to obtain in line for any safety Verify. We had been sent to the incorrect area for that function.
I even experimented with contacting on the phone and obtained nowhere; all I could listen to is a recurrent concept and After i ask for to speak to buyer relations, I might get dangle up on.
When checking in at IAH, the workers driving the AA desk were being all chatting and referring to getaway. They appear irritated that we experienced numerous bags. The extra get the job done was receiving in their way. This was not the way in which I predicted to start out my vacation.
Looking to modify a reservation day for the last three times/nights. Just about every agent we have gotten has either transferred us away from our call developing One more hrs wait or has hung up on our connect with.
Pricey Shopper Service, On September twenty five my 12 year aged son, Aaron Silvers was booked on American Airlines flight 1358 flight at 3:10PM from Chicago O’hare in route to L. a. LAX airport. He was escorted by a buddy with the family, Lori Cooper, on the airport and through safety for the gate. For any fee of $a hundred and fifty which i Earlier paid out, your airline confident me that my son might be Safe and sound and looked after extremely effectively. The flight was announced delayed as soon as they arrived to the gate. Our household Close friend, Lori known as into her Business to inform them that she was jogging late. The 2 of these acquired some lunch and waited. The flight was as a result of depart at four:15PM, so it wasn’t so inconvenient. They achieved back on the gate to board along with the attendant instructed them the flight was delayed another 50 percent one hour as a result of depart at four:45PM.
I not long ago had a flight cancelled by American Airlines and stood inside of a line for forty five minutes for getting rebooked on One more flight. I had been stunned to see that the gate agents did not have a look at in the accessible USAIR flights.
Thanks for calling American Airlines Purchaser Relations. That is an automated acknowledgment, offering me an opportunity to share along with you instantly what is going on together with your concept.
My partner And that i flew from Palm Springs to Ft. Myers Florida, about the return trip, flight 2233 from Dallas, my partner Rick Barnes was Slash very poorly by a little something while in the seat when he set our luggage while in the overhead compartment. We called the Hostess and even though blood was gushing out of your wound, he was provided a band assist to go over the five inch gash in his leg. We have been explained to that when All people site here boarded, the hostess would return with the initial aid package and would have to come up with a report.
I flew AA back again from Boston by way of Charlotte to Sarasota, FL on Monday, July 18th. The flight from Boston to Charlotte went nicely and we arrived by the due date. The pilot never as soon as communicated With all the passengers (the usual flight facts most pilots do share the moment we have been during the air, which includes a welcome) plus the Flight Attendants never told us what gate we had been at once we landed. I'd a short relationship time (that was offered After i produced the reservations on the net), which I was in the position to make following traversing the entire Charlotte airport. When I bought on the gate I asked the Ticket Agent once we can count on to land in Sarasota and was knowledgeable the crew experienced not yet arrived. At NO time was an announcement manufactured if the crew experienced arrived or when to hope to depart.
Particularly unhappy re insufficient acknowledgment of any soreness I encountered. Looks like a simple courtesy.